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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Louise St. Amour

Louise St. Amour

November 18, 2025

5  out of  5
rating by Louise St. Amour
"Very nice and helpful people. Seem knowledgeable about what they offer. Answered all my questions!"
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Keith Danielson

November 18, 2025

5  out of  5
rating by Keith Danielson
"Phone call was promptly answered. Staff is helpful, knowledgeable, and pleasant."
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear you found our pricing reasonable and our team helpful and knowledgeable. At Jake Tufts State Farm, we strive to provide prompt, friendly service and the best coverage for your vehicle. We truly appreciate your trust and look forward to continuing to serve you!"
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Cole McFarland

November 17, 2025

5  out of  5
rating by Cole McFarland
"Wonderful customer service, and he was able to help me get the insurance I needed very fast."
We responded:
"Thank you for your fantastic review! We're delighted to hear that you received great pricing and wonderful customer service. Helping you get the right vehicle insurance quickly is our top priority, and we’re glad we could assist. We appreciate your trust in Jake Tufts State Farm and look forward to supporting you in the future!"
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Barbara Calverley

November 17, 2025

5  out of  5
rating by Barbara Calverley
"Brie was very helpful in getting us reestablished with State Farm and was also able to get us a savings."
We responded:
"Barb, thank you so much for your kind words! We’re glad to hear that Bre was able to help you get reestablished with State Farm and find some savings along the way. If you ever have any questions or need assistance with your boat insurance, home insurance, or auto insurance, please don’t hesitate to reach out. We’re here to help!"
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Christian Richards

November 13, 2025

5  out of  5
rating by Christian Richards
"Bought a home recently, and they've been working with me quite well in ensuring that I have everything that I need"
We responded:
"Christian, thank you so much for your 5-star review! We're thrilled to hear that Jake Tufts and the team were able to support you throughout your home buying journey and make sure you have everything you need. Congratulations on your new home, and please don't hesitate to reach out if you need anything else!"
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Robert Buss

November 11, 2025

2  out of  5
rating by Robert Buss
"I have 3 vehicles and a house insusered with state farm. No claims, no tickets or anything and was raised over 30 dollars on the policies. Might be time to move on."
We responded:
"Thank you for your feedback. We understand your concerns about the recent rate increase and would like to help review your policies to ensure you’re getting the best possible coverage and rates. We had scheduled a time for you to come in and discuss your account, but unfortunately, you did not show up for the appointment. We’re here to assist whenever you’re ready and encourage you to reach out to reschedule a convenient time. We value your business and hope to work with you to address your concerns."
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Summer Little

November 10, 2025

5  out of  5
rating by Summer Little
"I’ve known Ryan for nearly two decades and can vouch for his integrity and insurance knowledge. He’s not a high pressure agent; his goal is serving people well. I know I can trust him to take care of all our insurance needs."
We responded:
"Thank you so much, Summer, for your wonderful and heartfelt review! Ryan truly values integrity and putting clients first, and your trust means the world to us. At Jake Tufts State Farm Insurance Agency, we're committed to providing thoughtful, pressure-free service to meet all your insurance needs. We look forward to continuing to support you and your family!"
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Shelly Taylor

November 7, 2025

5  out of  5
rating by Shelly Taylor
"Ryan is kind, thoughtful and wonderful to work with."
We responded:
"Thank you so much for your kind words, Shelly! We're thrilled to hear that Ryan provided you with excellent service. At Jake Tufts State Farm Insurance Agency, we strive to make every experience positive and thoughtful. We appreciate your feedback and look forward to continuing to assist you!"
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Lance Johnson

November 7, 2025

5  out of  5
rating by Lance Johnson
"Ryan is an agent that will always put your interests ahead of his."
We responded:
"Thank you, Lance, for your thoughtful review! We're proud to have Ryan on our team, always putting our clients' best interests first. Your feedback means a lot to us at Jake Tufts State Farm Insurance Agency. Please don't hesitate to reach out if you need anything!"
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Bradley Hill

November 5, 2025

5  out of  5
rating by Bradley Hill
"Jake Tufts is the real “Jake at State Farm.” He and his staff have always made my experience very simple and have found ways to save me money which in today’s world is very important to me. When my wife and kids were in an accident Jake and his staff took care of everything and ensured my family was safe at the scene. I can’t thank them enough for going over and beyond for me and my family. Thank you"
We responded:
"Bradley, thank you so much for your kind words and for trusting Jake Tufts State Farm with your insurance needs. We're honored to have been there for you and your family during such a difficult time. Providing excellent service and peace of mind is what we strive for every day. If you ever need anything else, don’t hesitate to reach out. We appreciate you and your family!"
Profile photo of BAK “BAK”

BAK “BAK”

October 23, 2025

5  out of  5
rating by BAK “BAK”
"Excellent service. Staff are always so nice and professional."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our team at Jake Tufts State Farm Insurance. Providing friendly and professional service is our top priority, especially when it comes to auto insurance. If you ever have any questions or need assistance with your auto coverage, please don't hesitate to reach out. We're here to help!"
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Steve

October 23, 2025

5  out of  5
rating by Steve
"Super service why would you even consider going with GEICO"
We responded:
"Thank you for your fantastic feedback! We’re glad to hear you’re happy with our service. At Jake Tufts State Farm, we’re committed to providing personalized care and support for all your auto insurance needs that truly makes a difference. We appreciate your trust and look forward to continuing to serve you!"
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Jaren Smith

October 21, 2025

5  out of  5
rating by Jaren Smith
"The employees here always give wonderful customer service every time I visit; over the phone as well! They work fast and efficient and always make sure I’m well taken care of:)"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you consistently receive excellent customer service from our team, both in person and over the phone. Providing fast, efficient service while making sure you feel well taken care of is our top priority. We truly appreciate your trust in Jake Tufts State Farm for your auto insurance needs and look forward to continuing to serve you!"
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cindy chapman

October 17, 2025

5  out of  5
rating by cindy chapman
"Liz took care of me with motorcycle insurance, great job, very knowledgeable and helpful. Definitely a 5 star!"
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that Liz provided you with knowledgeable and helpful service for your motorcycle insurance. At Jake Tufts State Farm Insurance, we strive to offer great prices and excellent customer care. If you ever need anything else, don’t hesitate to reach out! Ride safe!"
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Heather Peoples

October 16, 2025

5  out of  5
rating by Heather Peoples
"Always enjoy the people here. Been with Jake Tufts for years and never done me wrong."
We responded:
"Thank you very much for your review!"
Profile photo of Keith

Keith

October 15, 2025

5  out of  5
rating by Keith
"My car broke down on the side of the road I called State farm roadside assistance and they got right on it and anytime I need help with understanding my policy I can just call the office and the personnel help me to understand what I needed to know"
We responded:
"Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. We constantly strive to improve our services, so if there's anything specific you think we could do better, please let us know. We value your input and are always looking for ways to enhance our customer experience."
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Joyce VELA

October 15, 2025

5  out of  5
rating by Joyce VELA
"Thank you for always helping me 😊"
We responded:
"Thank you for your kind words! We're always happy to help and appreciate your continued trust in Jake Tufts State Farm Insurance. If you ever need anything, we're here for you! 😊"
Profile photo of Logan Purdy

Logan Purdy

October 14, 2025

5  out of  5
rating by Logan Purdy
"I am a new customer who recently switched to State Farm and was welcomed immediately by Jake and his team. An agent there named Jason was very understanding and helped me set up my policy the very same day I called! He was so awesome and I’m very thankful I get to work with them going into the future!"
We responded:
"Thank you for choosing Jake Tufts State Farm Insurance Agency and for sharing your positive experience! We're delighted that Jake, Jason, and the team were able to welcome you warmly and set up your policies—including your life insurance—so quickly and smoothly. Providing great service at a great price is our top priority, and we’re grateful to have you as a new customer. We look forward to supporting you with all your insurance needs for years to come!"
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edward oleary

October 12, 2025

5  out of  5
rating by edward oleary
"Prompt response to requests, Representatives are very knowledgeable of policies and options."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jake and our team provided prompt responses and helpful guidance. We're committed to making sure you have the best experience with your auto insurance needs. If you ever have any questions or need assistance, please don't hesitate to reach out!"
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Amber balke

October 8, 2025

5  out of  5
rating by Amber balke
"Friendly staff, highly recommend. Very easy to work with. Had them for years. Never had an issue. Very helpful when my vehicles broke down."
We responded:
"Thank you so much for the review, Amber. We strive to give you a local friendly feel because we all live right here in the community. Whatever life throws at you, know we are here to help."
Profile photo of Scott Carroll Jr

Scott Carroll Jr

October 3, 2025

5  out of  5
rating by Scott Carroll Jr
"By far the best experience I've ever had with any consumer, customer service representative or any business whether utility company cell phone internet or insurance home and auto; this is the leader as far as I'm concerned in insurance companies and this branch especially has helped me tremendously and worked with me and my circumstances very fairly above and beyond and for that I'm grateful so that I didn't have any laps in my insurance which I did understand circumstances with progressive and it was immediate insurance dropped or lapsed and thankfully when I run into a situation and have to rearrange finances due to an error I had overlooked I'm able to have that little bit of grace. Without any penalties or lapses and for me I'm busy I do forget I will overlook things I'd like to be more organized but I'm just not and they understand that and that goes a long way when they're on your side versus the way it was when I was with progressive you wouldn't even know that you have a lapse in insurance but you forgot that yeah it's not your due date for your policy but you're renewal still falls on this date that you set it up 10 years ago not the day you're used to that you change 3 years ago this is your renewal that only happens once a year I will see that still on the 13th and you forgot about that and it's now the 14th you haven't had insurance today so we're sorry we can't help you with your accident that you just had you're screwed I know we didn't tell you because we didn't know either that took until you got in an accident called us that we realized you didn't have it see that's what happens but not anymore no I can wait a month without paying and I'm still covered lol jk that was a joke definitely not the case but you have a few day grace. And that's appreciated in an agent right there to help you and assist you with anything you need and coverage that is Nationwide. Thank you l"
We responded:
"Thank you so much for your incredibly detailed and heartfelt review! We are beyond thrilled to hear about your outstanding experience with Jake Tufts State Farm Insurance Agency and especially Breanna’s exceptional service. It means the world to us that you feel valued, supported, and confident with your coverage—and that we could save you so much on your rates while providing the nationwide protection and benefits you deserve. Your background and insights make your praise even more meaningful, and we’re honored to have earned your trust. We look forward to continuing to serve you and making every interaction just as phenomenal. Thank you again for choosing State Farm—drive safe and enjoy the ride!"
Profile photo of Andy Novitsky

Andy Novitsky

October 3, 2025

5  out of  5
rating by Andy Novitsky
"Jake and his team have been great!!! I have been with them for quite a long time."
We responded:
"Thank you so much for your kind words and continued trust in Jake Tuft State Farm! We're thrilled to hear that you appreciate our pricing and the service provided by Jake and the team. It's our pleasure to support you with your motorcycle insurance, life insurance, home insurance, vehicle insurance, and general liability insurance needs. We look forward to serving you for many more years to come!"
Profile photo of Christi Brown

Christi Brown

October 3, 2025

5  out of  5
rating by Christi Brown
"I wasn’t happy with my current car and homeowners insurance; I wanted something different. Jason, at State Farm in Hart, explained my options and set me up with a perfect combination for me. He is very personable and thorough. If you are tired of your current company charging outrageous prices, check out Jason at State Farm."
We responded:
"Thank you for sharing your experience with Jason and our team! We’re so glad to hear that he was able to help you find the perfect combination of car and homeowners insurance that meets your needs. Jason truly embodies our commitment to providing personalized and thorough service, and it’s wonderful to see that reflected in your feedback. We appreciate your recommendation and hope that others will find value in your words as well."
Profile photo of Carl Schotts

Carl Schotts

October 2, 2025

5  out of  5
rating by Carl Schotts
"Every time I go to the office, I’m treated with the utmost respect. Everybody is so kind and handles my business appropriately. It’s like visiting family"
We responded:
"Thank you for sharing such a wonderful review! We're delighted to hear that you feel respected and cared for every time you visit our office. Treating our clients like family is something we truly value, and we're glad it shines through in our service. We appreciate your trust in us for your home insurance and vehicle insurance needs and look forward to continuing to support you!"
Profile photo of Sara McClane

Sara McClane

October 2, 2025

5  out of  5
rating by Sara McClane
"Jake Tufts and his team are outstanding! They’re professional, friendly, and always quick to help with any questions. Jake makes insurance simple and stress-free, and you can tell he truly cares about his clients. I feel confident knowing my family is in great hands—five stars without a doubt!"
We responded:
"Thank you so much for your kind words and thoughtful review! Jake Tufts and the entire team truly appreciate your trust and are thrilled to hear that you feel confident and well cared for. Providing professional, friendly, and stress-free service is our top priority, and your feedback means the world to us. We're always here to help with any questions or needs you may have. Thanks again for the five stars!"